Privacy Policy

Effective Date:  April 10, 2020

 

This privacy policy sets out how RehabOnline and our website https://rehabonline.org uses and protects any information that you give us when you use this website or our services. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

We may collect the following information:

 

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • information relevant to customer service
  • other information that you provide when using the service

What we do with the information we gather

We will only have personal information about you if you voluntarily provide it to us. We will not pass on or sell your personal information to third parties for marketing purposes. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

  • delivering treatment services
  • internal record keeping
  • improving our products and services
  • sending promotional information which we think you may find interesting
  • contacting you for market research purposes by email or phone

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for “https” at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Who we share your data with

RehabOnline does not share any personal data with anyone without your consent. Connected third-party services such as Google or Facebook may retain some data beyond our control.

Comments

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional material about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

If you believe that any information we hold about you is incorrect or incomplete, please inform us as soon as possible. We will promptly correct any information found to be incorrect. You may opt out of any future contacts from us at any time.

 

You can do the following at any time by contacting us via the email address or phone number provided on our website:

 

  • See what data we have about you, if any.
  • Have us delete any data we have about you.
  • Change/correct any data we have about you.
  • Express any concern you have about our use of your data.

Cookies

A cookie is a small amount of data sent to your computer or mobile phone from a website.  This means the website can recognise your device (your computer or mobile phone) if you return to the same site.  A cookie often includes a unique identifier, which is a randomly generated number.  This is stored on your device’s hard drive.  Many cookies are automatically deleted after you finish using the website.

 

Cookies make your experience of using websites faster and easier. They allow websites to create a customised view of pages to which you navigate. For example, they are commonly used to authenticate or identify registered users of a website without requiring them to sign in each time they access it. Cookies may come with or without an expiry date. Cookies without an expiry date exist until the browser is closed, while cookies with an expiry date may be stored by the device until the expiry date passes. You can restrict or block cookies but this may limit your use of some functionality.

 

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Notification of Changes

We reserve the right to amend our privacy policy without direct notice to you. Changes will be reflected on this webpage.

 

If you have privacy-specific concerns please email info [@] rehabonline.org or contact us here.

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